Contact Our Support Specialists
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with deposits and withdrawals, ID verification, or have a query about bonuses and responsible gambling tools, contact us and we’ll respond promptly. Support is available through live chat, phone and email, and we’ll guide you through any issue to get you back to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, phone and email) |
| General enquiries | [email protected] (response within 3 hours via email or phone) |
| Affiliate enquiries | [email protected] (account manager available Mon-Fri) |
| Payments | [email protected] (withdrawal queries, typically 24h response) |
| Privacy | [email protected] (data requests) |
| Phone | +44 20 7946 1523 |
| Working hours | 24/7 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or anything requiring documents or further explanation. Please email [email protected] with a clear subject line, your full name and up-to-date contact details so we can locate your account quickly. Providing complete information helps us resolve queries without delay and avoids unnecessary follow-up requests.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day. Simple account or payment questions are usually handled the same day; more complex issues, such as security checks, investigations or regulatory reviews, can take longer depending on their nature and required documentation. We will keep you updated on progress and provide an estimated timeframe when needed.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Every message is read carefully and used to refine games, promotions and support so we can make the service smoother for everyone. Send thoughts via live chat or email to [email protected], and we’ll reply promptly and consider your ideas when planning updates.